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Articles
FAQ and Information
- How do I submit an order?
- What happens once I place my order?
- How can your prices be this low?
- What is an online consultation?
- How are you ensuring my security and privacy?
- What is your legal status?
- Privacy Policy
- Site Security
- Refund Policy
- What are your shipping rates and policies?
- 1. What are generic drugs?
- 2. Are generic drugs as safe as brand-name drugs?
- 3. Are generic drugs as strong as brand-name drugs?
- 4. Do generic drugs take longer to work in the body?
- 5. Why are generic drugs less expensive?
- 6. Are brand-name drugs made in more modern facilities than generic drugs?
- 7. brand-name drugs and generic drugs, why do they look different?
- 8. Does every brand-name drug have a generic counterpart?
- 9. How are generic drugs approved?
- clarification
- What happens if none of my order arrives?
Most of the questions we receive from our customers all over the world, are answered below. If you have other questions or would like more information about medication we prescribe, please contact us.
How do I submit an order?
When you click an Order link (can be found for example at Order Viagra page), you will be directed to our SSL secured server, where you will begin the ordering process. In addition to giving us your shipping and billing information, you will also need to answer a short medical questionnaire in order to provide important information about your condition. Your order will then get submitted for approval and processing.
What happens once I place my order?
How can your prices be this low?
What is an online consultation?
Online consultations are a recent innovation in health care, taking advantage of the web in order to improve the patient's access to a physician's care. Instead of receiving a traditional physical exam by a physician, the patient completes an online questionnaire. Patients who require further advice will communicate with the physician online by secure e-mail, not all patient are able to order viagra, cialis or levitra, it all depends on your current medical status.
How are you ensuring my security and privacy?
Pharmacy-pal.com is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws.
Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels technical security (1024 bit SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
What is your legal status?
Privacy Policy
We are committed to preserving the privacy of our customers. Your personal information, bank details and transaction details will only be used to fulfill the transaction and provide you with customer service. The information will not be shared with any further parties.
Site Security
We use advanced security measures in order to make our website safe for our customers to use. SSL 128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.
Refund Policy
We are a retail pharmacy subject to state and federal laws of the United States, according to these laws we are prohibited from restocking returned drugs. We are therefore unable to accept and give refunds to returned prescription medications.
If for any reason the order does not arrive within 18 business days and you refuse to accept a free new shipment from us, we will gladly reimburse you with another product of the same value or issue you a full refund.
If you change your mind you may cancel the order before it has been shipped by sending us an e-mail message. We do not accept order cancellation after shipment of the product.
If your order arrives and the shipping container is crushed, folded or severely damaged, a new item will be shipped free of charge.
What are your shipping rates and policies?
We ship all our medications from our fulfillment centres in South America. Once the pharmacy has received your prescription, it will be filled and shipped within 24 hours.
You may cancel your order before it is shipped by sending a cancellation request by e-mail to: contact.php
Do you ship everyday?
We do not process orders on the weekend. If you place an order after 4:00 pm EST on a Friday, the order will be saved at the logistics department and processed on the next Monday.
Due to the restraints of Federal Law, we are unable to accept returned prescription medications.
1. What are generic drugs?
A generic drug is a copy that is the same as a brand-name drug in dosage, safety, strength, how it is taken, quality, performance, and intended use.
2. Are generic drugs as safe as brand-name drugs?
Yes. The FDA requires that all drugs be safe and effective. Since generics use the same active ingredients and are shown to work the same way in the body, they have the same risks and benefits as their brand-name counterparts.
3. Are generic drugs as strong as brand-name drugs?
Yes. The FDA requires generic drugs to have the same quality, strength, purity, and stability as brand-name drugs.
4. Do generic drugs take longer to work in the body?
No. Generic drugs work in the same way and in the same amount of time as brand-name drugs.
5. Why are generic drugs less expensive?
Generic drugs are less expensive because generic manufacturers don't have the investment costs that the developer of a new drug has.
New drugs are developed under patent protection. The patent protects the investment -- including research, development, marketing, and promotion -- by giving the company the sole right to sell the drug while it is in effect.
As patents near expiration, manufacturers can apply to the FDA to sell generic versions. Because those manufacturers don't have the same development costs, they can sell their product at substantial discounts. Also, once generic drugs are approved, there is greater competition, which keeps the price down. Currently, almost half of all prescriptions are filled with generic drugs.
6. Are brand-name drugs made in more modern facilities than generic drugs?
No. Both brand-name and generic drug facilities must meet the same standards of good manufacturing practices. The FDA won't permit drugs to be made in substandard facilities. It conducts about 3,500 inspections a year to ensure standards are met.
Generic firms have facilities comparable to those of brand-name firms. In fact, brand-name firms are linked to an estimated 50% of generic drug production. They frequently make copies of their own or other brand-name drugs but sell them without the brand name.
7. brand-name drugs and generic drugs, why do they look different?
In the United States, trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, a generic drug must duplicate the active ingredient. Colors, flavors, and certain other inactive ingredients may be different.
8. Does every brand-name drug have a generic counterpart?
No. Brand-name drugs are generally given patent protection for 20 years. This provides protection for the drug company that laid out the initial costs (including research, development, and marketing expenses) to develop the new drug. However, when the patent expires, other drug companies can sell competitive generic versions, but only after they have been thoroughly tested by the manufacturer and approved by the FDA.
9. How are generic drugs approved?
clarification
Pharmcy-pal.com requires for all new clients a prescription copy on all prescription drugs it offers on-line prior to actual shipping of the drugs. Upon receipt of the prescription copy, its licensed pharmacist shall verify and validate the prescription. A prescription confirmation by the licensed pharmacist stating the name of the cardholder, name of the drug, milligram, and quantity is sent to the cardholder.
What happens if none of my order arrives?
We will not tolerate credit card chargebacks under any circumstances and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website. If there is a problem we will always sort it out with you and find a solution. That is why we have a structured reship and refund procedure.
*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.
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